BUILD A BUSINESS
THAT SCALES - Without CHAOS
I help founders and teams create customer-centric systems that improve retention, streamline operations, and unlock sustainable growth.
Rooted in Industry Insight
Scaling is exciting — but without customer-centric systems, it becomes unpredictable fast.
You’ve built something great, but without clear systems, your customer experience becomes inconsistent — and that inconsistency quietly kills retention and revenue. Whether you’re a founder or a small team wearing too many hats… does any of this sound familiar?
Retention isn’t improving because customers don’t have a clear path to success
Teams spend too much time firefighting instead of strengthening relationships
Sales, product, and post-sale operations
aren’t aligned
You need strategic leadership, but hiring a full-time CCO isn’t realistic at this stage.
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How I help You Scale
Fractional Customer Success Consulting
A strategic partnership designed to help female founders build, optimize, and scale their customer success operations. Whether you need ongoing leadership or a one-time project, I act as your CCO to create the right systems, processes, and strategies to drive retention, expansion, and customer advocacy.
What's Included:
Fractional Leadership
Customer Journey Mapping
Playbook Development
Customer Success Metrics & KPIs
Tech Stack & Automation
Team Training & Leadership Development
Cross-Functional Alignment
Churn Reduction & Revenue Expansion
3-month minimum retainer
Flexible Terms based on Scope
Project-Based Customer Success Consulting
In a consulting capacity, I provide in-depth analysis and guidance on specific projects or challenges where specialized expertise is required. I often act as a project manager, steering your team to successful execution without direct team management responsibilities.
Mentorship/Coaching
1:1: I offer personalized mentorship and coaching for your - customer-facing and ops leaders, focusing on skill enhancement and - solution-oriented advice. My engagement is exclusively with the - designated employee, ensuring a focused and confidential development - experience.
Best for: Companies looking to elevate the leadership capabilities of key - customer-facing employees.
Flexible Terms based on Scope
success Stories
Led a global CS transformation, rolled out new playbooks & KPIs, improving retention & team efficiency.
Built CS & Ops functions from the ground up, supporting massive eCommerce growth during COVID.
Scaled CS teams from a few employees to 1,000+ globally, supporting $1B+ in revenue.
After Consulting, Your ORGANIZATION WIll Gain:
A Scalable Strategy, A Stronger Team, and More Revenue
Through leadership and personalized consulting, I bring you the strategy and systems you need to scale, retain customers, and grow.
A scalable, structured customer success strategy that drives retention & revenue growth.
Clear playbooks & systems so your team operates efficiently.
Proactive CS strategies that increase customer lifetime value & advocacy.
Stronger collaboration between CS, sales & product teams for smoother operations.
Data-driven insights to measure & optimize CS performance.
Empowered CS teams who know exactly how to drive customer success.
