Industries
Strategy, systems, and customer-centric execution
built for the way your organization works.
I partner with early- to growth-stage startups, small business operators, and nonprofit teams who need strong operational leadership —
without the overhead of a full-time executive. While each industry functions differently, the throughline is the same:
I help teams build clarity, structure, and scalable customer processes that actually work in real life.
Below are the three core groups I support and how my approach adapts to each one.
ENTERPRISE EXPERIENCE From...
SUPPORTING SCALING STARTUPS LIKE...
Startups (Tech)
For fast-moving teams who need clarity, customer strategy, and operational lift — now.
Tech startups often grow faster than their systems, which leads to chaotic customer journeys, inconsistent processes, and a team that’s always in reactive mode. I help founders and post-sale teams get ahead of the chaos by building:
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Customer Success foundations and scalable processes
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Retention- and adoption-focused customer journeys
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CRM/CSP + workflow optimization (HubSpot, Salesforce, Gainsight, Planhat, etc.)
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Onboarding, renewals, and churn-reduction systems
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Operational playbooks and team structure for growth
My work blends strategy with hands-on execution, so you get both the plan and the implementation.
STRENGTHENING SMB OPS AT...
Small & Mid-Size Businesses / SOLOPRENEURS
For owners who need operational clarity, better customer experience, and repeatable processes.
SMBs often rely on a few key people who are doing everything — which means things fall through the cracks when growth accelerates. I help teams:
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Create simple, repeatable operating systems
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Improve customer experience and communication
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Set up tools, automations, and workflows
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Standardize sales → service → delivery handoffs
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Build accountability structures without adding layers of management
The result? A business that runs more smoothly, delivers a better customer experience, and frees up the owner to stop playing “firefighter” all day.
DrIVING IMPACT WITH...
NON-PROFITS
For mission-driven teams who need clear systems, stronger engagement, and operational stability.
Nonprofits have unique realities — limited budgets, lean teams, and competing priorities. I help leaders strengthen internal processes and stakeholder engagement by building:
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Donor, partner, member and program experience journeys
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CRM/Donor Management organization and segmentation
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Communication flows that reduce manual effort
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Internal workflows that support staff, volunteers, and community partners
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Operational systems that reduce overwhelm and increase impact
The goal is always the same: help teams spend less time on administrative chaos and more time advancing their mission.
