Bringing Experience From...
Customer success, operations, and GTM systems — built to grow with you.
Turn messy customer operations into a predictable growth engine
You’ve hustled your way to traction.
But growth without structure only works for so long. When everything relies on you, things start slipping through the cracks.
I help businesses fix that.
As a Fractional CCO and customer operations consultant, I design the systems, workflows, and customer journeys that turn chaos into clarity — so your business becomes predictable, efficient, and built for retention. No more fire drills. No more guesswork. Just a streamlined operation and a customer experience that drives long-term growth.
It’s time to run your business with intention.
Average reduction in churn within 6 months
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%
Real wins from my clients
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Average increase in expansion revenue within the
first year
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%
Average lift in booked sales calls with 6 months
Hey, I'm Alana!
a Fractional CCO + strategist helping businesses build customer-centric operations that scale.
I’ve spent 15+ years leading post-sale operations at fast-growth companies — building teams, fixing retention problems, and creating the systems that keep customers happy long after the contract is signed. I’ve seen what happens when companies rely on heroics instead of process, when teams grow faster than their infrastructure, and when customers slip through the cracks because no one owns the journey.
After navigating corporate leadership, restructuring entire CS orgs, and designing the systems that turned chaos into clarity, I left to help more founders do the same. Today, I work with startups, SMBs, and mission-driven organizations to create customer-centric operations that scale — without burning out their teams or their clients.
The same frameworks that helped me build high-performing organizations are the ones I now bring to every engagement: clarity, structure, accountability, and a deep focus on the customer experience.
My goal is simple — help you stop reacting, start retaining, and build a business that grows because your customers stay.
