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years of experience navigating the finance and tech industries, from Wall Street to Silicon Valley.
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B+
in total revenue oversight across global SaaS companies
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Global Customer Success and Sales employees managed and mentored - helping teams improve retention, performance, and customer outcomes.
Outside of consulting
I’m a mom of three, a yoga practitioner and instructor, a short-term rental owner, and a lifelong systems nerd who loves turning chaos into clarity.
I also run a separate business as a Financial Coach for women, helping them build wealth and take control of their financial futures. You can visit that work here: alanadangelica.com.
HI, I'M ALANA...
Leader, coach, entrepreneur, Mom
Building customer-centric companies that scale.
I didn’t start in Customer Success — I built my career by solving hard problems.
With a background in finance and a deep love for people, operations, and systems, I naturally gravitated toward roles where I could fix what was broken, build what was missing, and create clarity where there was chaos.
Over the next 15 years, I led global Customer Success, Support, and Operations teams across some of the fastest-growing tech companies — from early-stage startups to billion-dollar enterprises.
I learned one thing very quickly:
Every sustainable business is built on predictable, repeatable customer success. Everything else is noise.
At Indeed, I scaled CS from a handful of employees to over 1,000 globally, supporting more than $1B in revenue. At Datto, I led the global success transformation, implemented Vista PE playbooks, and deployed Gainsight across the org. At Wix, I built the Customer Success & Operations function from the ground up during the Covid-era e-commerce boom — including a full Voice of Customer program that shaped product development.
Those years taught me not just how to build customer-centric organizations — but how to do it in a way that is scalable, operationally sound, and rooted in cross-functional alignment.
Today, I partner with founders, CEOs, and GTM leaders who are ready to build operations that work.
I work with small and mid-sized enterprises who are growing quickly but need structure — the kind that reduces churn, improves revenue predictability, and aligns teams around the customer journey.
My consulting approach is grounded in:
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Customer-first thinking
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Process improvement & operational clarity
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Scalable systems (not one-off fixes)
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Revenue-driving customer experience
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Leadership development & team maturity
Whether you need a fractional CCO, a project-based consultant, or mentorship for a rising leader, I blend strategy with hands-on execution — making sure change doesn’t just get planned, but actually implemented.
Bringing Experience From...
Hey, I'm Alana D'Angelica!
I KNOW WHAT IT TAKES TO BUILD A BUSINESS THAT RUNS BETTER — NOT BUSIER
Across my years leading Customer Success, operations, and post-sale transformation at high-growth tech companies, I’ve seen the same challenges show up again and again: unclear processes, inconsistent experiences, and teams stretched too thin to scale.
My mission now is to help founders and small teams build customer-centric systems that create clarity, reduce chaos, and turn satisfied clients into long-term advocates.
My story by the numbers
